Overview
Our replace policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized and Personalized products are exempt from being returned.
Additional non replaceable items:
- Customized products
- Damaged products
- Used products
To complete your exchange, we require a receipt or proof of purchase.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: TrueVybes, Shop 116, Emerald Plaza, Block 3, Hiranandani Meadows, Thane west 400610
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary
Refunds
All purchase will be Non refundable
Need help?
Contact us at [email protected] OR 9967609729 for questions related to refunds and returns.